SHIPPING AND RETURNS
The Profound Health Store ship all our products Internationally from our depot in the UK. For deliveries to the UK ordered by Royal Mail Special Delivery, delivery is typically 1 to 3 working days. For Royal Mail 2nd Class, delivery is typically 3 to 5 working days.
PLEASE NOTE: DUE TO THE COVID-19 GLOBAL SITUATION THERE MAY BE DELAYS IN UK DELIVERIES TRANSIT TIMES THAT ARE BEYOND OUR CONTROL. PLEASE ALLOW 30 DAYS.
For International deliveries we offer an International Tracked Airmail, delivery is typically 5 to 7 working days (Recommended). We also offer Standard Airmail Deliveries (not traceable), delivery is typically 10 working days. PLEASE NOTE: DUE TO THE COVID-19 GLOBAL SITUATION WE ARE EXPERIENCING DELAYS IN INTERNATIONAL DELIVERIES TRANSIT TIMES THAT ARE BEYOND OUR CONTROL. PLEASE ALLOW 90 DAYS FOR DELIVERIES OUTSIDE OF THE UK.
Profound Health's prices are not inclusive of taxes and tariffs. Customers purchasing our products who are located outside of the UK could incur various customs fees, clearance charges and/or import duties and taxes, which we have no control over, nor can we predict whether they will be charged or what they may be. Any fees or charges will be paid by you and we do not cover or reimburse for any of these additional charges.
When you order a product from us you must comply with the regulations and laws of your country that the goods are being received as you are personally considered the importer of record. If you are unsure of these laws and regulations, you should contact your local customs office.
If you need to return your items please contact us as early as possible to discuss. If you have changed your mind and wish to return the item, you can do so as long as it is within 7 days of receiving the item and you can return it in a good, unopened condition, we will issue you a credit note to the full value of the item.
If an item arrives damaged due to inadequate packaging, please contact us as early as possible to discuss returning the item to us for inspection, and we will either re-ship the item or offer you a refund or credit note once we’ve identified the error is due to us.
DUE TO THE CURRENT COVID-19 SITUATION, WE CANNOT ACCEPT RETURNS. IF YOU WISH TO DISCUSS RETURNING A PRODUCT, PLEASE CONTACT THE CUSTOMER SERVICE TEAM AND IT WILL BE DEALT WITH ON A CASE BY CASE BASIS.